Terms of Service
What HavenVault is, what a reservation means, how your Vault reaches you, and what the protection plan covers.
This is a placeholder describing HavenVault’s actual practices — replace it with reviewed legal copy before launch.
What HavenVault is
HavenVault is a prebuilt hardware product: we assemble, configure and test a private storage system (NAS) with redundancy and preconfigured remote access, then ship it to you ready to plug in, with a one-year protection plan. HavenVault is a project of HavenLabs LLC.
Reservations & pricing
Joining the waitlist holds founding pricing and is free; no charge is made until your Vault is confirmed for build and shipment. Founding pricing applies to first-run reservations and may end without notice for new customers.
Delivery & setup
Vaults are built and tested in Ogden, Utah, then shipped to the address you provide. No in-home installation is required: you place the unit, connect power and join it to your own network using the included quick-start guide. You’re responsible for providing power, space and a working home network.
Protection plan
Every Vault includes a one-year HavenVault protection plan covering remote support and guidance, including walking you through a drive replacement if one fails. RAID redundancy keeps your files available; it is not a substitute for an off-site backup, which we’re happy to advise on.
Your data & ownership
You own the hardware and everything stored on it. HavenVault is not liable for data loss resulting from misuse, removing drives improperly, or declining recommended backup practices.
Contact
Questions about these terms? Email hello@havenvault.net. Our Privacy Policy covers what we collect and why.
This document is a design placeholder and not legal advice. Have your final Privacy Policy and Terms reviewed before publishing.